Technical Support Engineer

Dynamics GP/Acumatica - Technical Support Engineer

Job Description:

As a Customer Support Engineer, you will own the customer experience. You will be responsible for making sure our customers support needs are being met and in a timely fashion. Our customer focus in Dynamics GP and Acumatica are primarily:

  • Core Financials (GL, A/P and A/R)
  • POP
  • SOP

In addition to the above modules, we will support GP ISV products. Examples of these products are (but not limited to):

  • eOne
    • SmartConnect
    • SmartList Builder
    • Extender
  • Mekorma
  • Greenshades
    • Garnishments
    • Payroll Inspector
    • Tax Filing Center
  • GP Power Tools
  • Accountable Software Forms Printer

Everyone in the company, at some level, will be expected to contribute to both our customer and our own success. In this role, your assistance may be needed for non-support tasks.

The Position:

  • Manage inbound technical support requests
  • Professionally respond to customer inquiries
  • Contribute to quarterly newsletter and knowledge base articles
  • Monitor support stats for process improvement
  • Monitor and participate in GPUG online community, as needed
  • Other projects, as needed
  • Will train on Acumatica

Qualified candidates should have:

  • 2+ years’ experience Microsoft Dynamics GP with focus in SOP, POP and Inventory
  • SQL knowledge
  • Excellent customer service skills, written and oral
  • Excellent troubleshooting and analytical skills
  • Self-starter capabilities

Job Type:

  • Full-time

Location:

  • Work remotely but prefer Fargo, ND area

Salary

  • $75,000 Base + Bonus

Benefits:

  • Medical, dental and vision insurance
  • Retirement plan
  • Paid time off
  • Travel opportunities
  • 8 paid holidays

Interested?

Email your resume to: careers@najaxasoftware.com

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